More of KHTC's products are limited products. Therefore, cancellation request will not be entertained once the orders are placed. However, the cancellation request will be considered if the request is made before 24 hours of the visit date.
Ticket Cancellation and Refund are not permitted except in case of bad weather or during emergency boat maintenance. In such case, tourist is eligible for hundred percent refund of ticket fare (Excluding payment gateway charges). After cancellation, amount will be credited back only to the bank account from which payment was made. Change of account number is not possible while effecting refund. No cash refund will be allowed.
Spot booking ticket’s cancellation and refund are not allowed for any reason.
There is no cancellation of orders placed under the Same Day.
Tickets can be cancelled up to twenty-four hours before the scheduled booking time.
Refund in failed transaction will be made within seven banking days.
